Name: Tracka Data API
Brand: Tracka
Price: 199 USD

Question 1

What kind of data is available through the API?

Accepted Answer

The Tracka Data API provides access to anonymized, aggregated sickle cell disease data including genotype distribution, crisis frequency, hydroxyurea adherence rates, transfusion statistics, and regional prevalence data. All data is aggregated — no individual patient records are ever exposed.

Question 2

How is patient privacy protected in the API data?

Accepted Answer

All API data is anonymized and aggregated before exposure. Individual patient records are never accessible through the API. Data is aggregated to the geographic level specified by your plan tier (country, region, or facility). External monitors always see fully anonymized data by default.

Question 3

Can I upgrade or downgrade my plan at any time?

Accepted Answer

Yes, you can upgrade your plan at any time and the change takes effect immediately. When upgrading, you pay the prorated difference for the remainder of your billing period. Downgrades take effect at the start of your next billing cycle.

Question 4

What happens if I exceed my daily API request limit?

Accepted Answer

If you exceed your daily request limit, additional requests will return a 429 (Too Many Requests) response until the limit resets at midnight UTC. You can monitor your usage through the API dashboard. If you consistently need more requests, consider upgrading to a higher tier.

Question 5

Do you offer discounts for academic or non-profit organizations?

Accepted Answer

Yes, we offer significant discounts for accredited academic institutions, registered non-profits, and government health agencies. Contact our sales team with proof of your organization status to receive a custom quote tailored to your needs.

Question 6

What export formats does the API support?

Accepted Answer

The Basic plan includes CSV export. Pro and Enterprise plans include both CSV and JSON export formats. Enterprise customers can also request custom data pipelines with additional format support including FHIR-compliant output.

Question 7

Is there a free trial available?

Accepted Answer

We offer a 14-day free trial of the Basic plan so you can evaluate the API and data quality before committing. No credit card is required to start. Contact us for a trial of Pro or Enterprise features.

Question 8

What kind of support is included with each plan?

Accepted Answer

Basic plans include standard email support with a 48-hour response time. Pro plans include priority support with a 12-hour response time and access to our developer Slack channel. Enterprise plans include a dedicated account manager, phone support, and guaranteed SLA response times.

Plans that scale with your research

Basic

Pro

Enterprise

Frequently asked questions

Need a custom data solution?